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Privacy Policy

Last updated: 14 April 2026

This Privacy Policy explains how 健康帮 collects, uses, stores, shares, and protects personal information when you use our website, account features, course marketplace, and related services.

1. Information we collect

We collect information you provide directly when you register, create or update your profile, enroll in a course, purchase or renew membership, contact us, or otherwise interact with the site.

  • Account details such as your name, phone number, email address, password, and login activity.
  • Profile details such as identity type and number, date of birth, gender, race, marital status, billing address, and referral code information.
  • Membership, learning pass, enrollment, attendance, and course progress data.
  • Payment and transaction information, including order reference numbers and payment status.
  • Speaker, organizer, or admin profile information if you are granted one of those roles.
  • Technical data such as device information, browser type, IP address, session data, and site usage logs.

2. How we use information

  • Create and manage your account and verify your identity.
  • Process registration, membership purchases, upgrades, renewals, and course enrollments.
  • Issue and track learning passes, attendance records, and learning progress.
  • Provide customer support, security monitoring, and fraud prevention.
  • Send service-related notices, such as payment confirmations, enrollment updates, and account alerts.
  • Improve the site, troubleshoot issues, and understand usage trends.

3. Sharing and disclosure

We do not sell your personal information. We only share information when necessary to operate the service, comply with the law, or protect our users and business.

  • With service providers that help us host the website, process payments, send notifications, or maintain infrastructure.
  • With speakers, organizers, or administrators when needed to manage enrollments, event access, or attendance.
  • With authorities if required by law, court order, or a valid legal request.
  • In connection with a business transfer, merger, reorganization, or similar corporate event.

4. Cookies and similar technologies

We may use cookies, session storage, and similar technologies to keep you signed in, remember preferences, and measure site performance. You can usually control cookies through your browser settings, but some features may not work properly if cookies are disabled.

5. Data retention

We keep personal information for as long as necessary to provide the service, meet legal obligations, resolve disputes, enforce our agreements, and maintain business records. When information is no longer needed, we take reasonable steps to delete or anonymize it.

6. Security

We use reasonable administrative, technical, and organizational safeguards to protect personal information. However, no online system is completely secure, and we cannot guarantee absolute security.

7. Your choices and rights

  • You may access and update parts of your profile through your account page.
  • You may correct inaccurate information where the site allows it.
  • You may close your account by contacting support, subject to our record-keeping obligations.
  • You may opt out of non-essential communications where applicable.

8. Children's privacy

The site is not intended for children who cannot legally enter into an account relationship on their own. If you believe a child has provided us personal information without proper authorization, please contact us so we can review and remove it where appropriate.

9. International transfers

Your information may be processed or stored in locations outside your own country, including by service providers that support our site. Where required, we take reasonable steps to protect such transfers.

10. Changes to this policy

We may update this Privacy Policy from time to time. If we make material changes, we will post the revised version on this page and update the effective date.

11. Contact

If you have questions about this Privacy Policy or how your information is handled, please use the contact options available on the website or through your account area.

This policy is designed for the current product scope of 健康帮 and may be refined as features, providers, or legal requirements change.